Terms of Service

Last updated: July 1, 2026 ยท Version 2.4

1. Acceptance of Terms

By creating an account or using KyneticCare's platform (web, mobile application, or API), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you may not use the platform. These Terms apply to all users including families (clients), caregivers, and enterprise partners.

2. Platform Role & Limitations

KyneticCare is a technology marketplace that connects independent professional caregivers with families seeking care services. KyneticCare is not a home care agency and does not employ caregivers directly. All caregivers are independent professionals who use KyneticCare as a platform to find clients. KyneticCare verifies caregiver credentials but is not responsible for the quality of care delivered beyond the verification process.

3. Escrow Payment Terms

All payments on KyneticCare are processed through an escrow mechanism. When a client confirms a booking, the full shift amount is charged and held in a secure escrow account. Funds are released to the caregiver only upon confirmation of shift completion. If a dispute is filed within 2 hours of shift end, funds are held for up to 5 business days pending resolution. KyneticCare's platform fee (20% of the booking amount) is non-refundable once a shift has commenced.

4. Cancellation & Refund Policy

Cancellations made more than 24 hours before a booked shift: 100% refund to client. Cancellations made between 2โ€“24 hours before shift: 100% refund minus 1 hour inconvenience fee paid to caregiver. Cancellations made within 2 hours of shift or after shift commencement: No refund. Caregiver no-show (unverified check-in within 15 minutes of shift start): 100% refund plus priority rebooking assistance. All refunds are processed to the original payment method within 3โ€“5 business days.

5. Caregiver Obligations

All caregivers agree to: maintain valid credentials and notify KyneticCare of any changes to their certification status, appear on time for all confirmed bookings, use the KyneticCare app to check in and check out of every shift, not solicit off-platform payments from clients, treat all clients with dignity and professionalism, report any unsafe working conditions or safeguarding concerns immediately to KyneticCare's 24/7 safety line.

6. Client Obligations

All clients agree to: provide accurate information about the care recipient's condition and needs, ensure a safe and respectful working environment for caregivers, not request caregivers to perform tasks outside the agreed care plan, not solicit caregivers to work off-platform, and make payment via the KyneticCare escrow system only.

7. Prohibited Activities

The following are strictly prohibited: creating fake accounts or misrepresenting identity, sharing account credentials with third parties, manipulating the rating and review system, using the platform to solicit caregivers away from KyneticCare, attempting to reverse-engineer or scrape platform data, and any behaviour that endangers the safety of caregivers or care recipients.

8. Governing Law & Disputes

These Terms are governed by the laws of the Republic of India. Any disputes shall first be attempted to be resolved through KyneticCare's internal mediation process. If not resolved within 30 days, disputes shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996, with proceedings held in Mumbai, Maharashtra.

Questions about these terms? Email us at legal@kyneticcare.in